Shipping & Returns

At EkPrema, we want your shopping experience to be simple and enjoyable from the moment you place your order to the moment your package arrives. Orders are carefully prepared and shipped using the available shipping options selected at checkout. Shipping costs and estimated delivery times may vary depending on your location, shipping method, and the items included in your order. Once your order has shipped, you will receive tracking information when available so you can follow your package.

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We understand that sometimes an item may not be exactly what you expected. If you are not completely satisfied with your purchase, EkPrema may accept eligible items for return or exchange within 30 days of delivery. Items must generally be unworn, unused, and in their original condition, with any original tags or packaging intact. Certain items may be excluded from returns or exchanges for hygiene, safety, or other reasons.

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To request a return or exchange, please contact our Customer Care team at Support@ekprema.com with your order number and the reason for your request. Please contact us within 30 days of receiving your order. Our team will provide instructions regarding the return or exchange process. Customers may be responsible for return shipping costs unless the item was received damaged, defective, or incorrectly.

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Once an approved return is received and inspected, we will process the applicable refund or exchange. Refunds are generally issued to the original payment method, and the time it takes for the refund to appear may depend on your bank or payment provider. EkPrema reserves the right to decline returns or exchanges that do not meet the requirements of this policy. For questions regarding shipping, returns, or exchanges, please contact Support@ekprema.com—we're here to help.